What Clients Say About Working Through the Process
Accounts from clients who have worked with Selesai on demand correspondence, court recovery, and enforcement matters.
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"We had been waiting on an overdue trade debt for eleven months. Selesai sent the demand letter, engaged the debtor directly, and we received a settlement proposal within three weeks. The file was closed with a full correspondence record — something we had never received from a recovery firm before."
"The debtor had ignored two of our own letters and a previous firm's correspondence. Razif filed the suit, obtained summary judgment, and we were into garnishee proceedings within four months of instruction. We recovered the full amount with costs. The monthly updates throughout were brief but useful."
"I appreciated the candour. After the demand stage received no response, Selesai reviewed the debtor's known asset position and told us a writ of seizure was likely the most effective next step given the circumstances. They were right — we recovered through the execution within six weeks of judgment."
"We had three outstanding debts from a former corporate client. Selesai assessed all three, advised that one was too close to limitation to recover cost-effectively, and proceeded on the other two. Both resulted in default judgments. Practical and straightforward from the first call."
"The winding-up process was unfamiliar territory for us. Siti walked through what the statutory demand required, what the petition involved, and what a reasonable timeline looked like at each step. The debtor company settled after the statutory demand was served — which was the outcome we had hoped for."
"We engaged Selesai for a portfolio of eight recovery files. The monthly status notes made management straightforward — each file was tracked, and we always knew which stage each one was at and what had been done. We wouldn't manage our recovery portfolio another way now."
How Three Files Were Handled
Trade Debt — Pre-Action Settlement
Challenge
A supplier in Johor Bahru was owed RM 38,000 on unpaid invoices from a wholesale buyer who had gone silent after partial payment.
Approach
A letter of demand was drafted citing each invoice and the amount outstanding. Selesai engaged the buyer directly once the letter was acknowledged, and a structured repayment arrangement was agreed.
Outcome
Full amount recovered in three instalments over six weeks. Matter resolved at Stage 01. No court proceedings required.
Timeline: 7 weeks | File closed: March 2025
Service Fee Debt — Suit and Garnishee
Challenge
An IT services firm was owed RM 115,000 in unpaid service fees. The debtor had acknowledged the debt in writing but made no payment after the demand stage with a prior firm.
Approach
Suit was filed in the Sessions Court. Given the written acknowledgement, an Order 14 summary judgment application was made and granted. Garnishee proceedings were initiated against the debtor's bank account.
Outcome
RM 115,000 plus partial costs recovered through garnishee. Total timeline from filing to recovery: 4.5 months.
Timeline: 4.5 months | File closed: February 2025
Corporate Debt — Winding-Up Demand
Challenge
A judgment was obtained against a company that had subsequently transferred its operating assets. Enforcement through writ of seizure was unlikely to produce a return.
Approach
After assessing the debtor's corporate position, a statutory demand was served under the Companies Act 2016. Selesai advised that winding-up was appropriate given the asset situation.
Outcome
The debtor company settled the full judgment sum within 21 days of statutory demand service to avoid the winding-up petition. File closed at demand stage of proceedings.
Timeline: 21 days post-demand | File closed: January 2025
Numbers from Our File Record
Recovery files closed since founding
Files resolved at demand stage without court proceedings
Average client satisfaction score (out of 5)
Enrolled practitioners, all dedicated to recovery work
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