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Client Experiences

What Clients Say About Working Through the Process

Accounts from clients who have worked with Selesai on demand correspondence, court recovery, and enforcement matters.

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Client Reviews

Accounts from Clients

"We had been waiting on an overdue trade debt for eleven months. Selesai sent the demand letter, engaged the debtor directly, and we received a settlement proposal within three weeks. The file was closed with a full correspondence record — something we had never received from a recovery firm before."

TK
Tan Kah Meng
Director, Hardware Trading — Johor Bahru
March 2025

"The debtor had ignored two of our own letters and a previous firm's correspondence. Razif filed the suit, obtained summary judgment, and we were into garnishee proceedings within four months of instruction. We recovered the full amount with costs. The monthly updates throughout were brief but useful."

NR
Nurul Raihanah
Finance Manager, SME Supplier — Kulai
February 2025

"I appreciated the candour. After the demand stage received no response, Selesai reviewed the debtor's known asset position and told us a writ of seizure was likely the most effective next step given the circumstances. They were right — we recovered through the execution within six weeks of judgment."

LP
Lee Pei Shan
Operations Director, F&B Distributor — JB
January 2025

"We had three outstanding debts from a former corporate client. Selesai assessed all three, advised that one was too close to limitation to recover cost-effectively, and proceeded on the other two. Both resulted in default judgments. Practical and straightforward from the first call."

SY
Syed Yusof
Partner, Logistics Firm — Pasir Gudang
March 2025

"The winding-up process was unfamiliar territory for us. Siti walked through what the statutory demand required, what the petition involved, and what a reasonable timeline looked like at each step. The debtor company settled after the statutory demand was served — which was the outcome we had hoped for."

CN
Chong Nyuk Wan
Managing Director, Construction Subcon
February 2025

"We engaged Selesai for a portfolio of eight recovery files. The monthly status notes made management straightforward — each file was tracked, and we always knew which stage each one was at and what had been done. We wouldn't manage our recovery portfolio another way now."

HA
Hairul Azmi
CFO, Retail Group — Johor Bahru
April 2025
Case Studies

How Three Files Were Handled

Case 01 — Stage 01

Trade Debt — Pre-Action Settlement

Challenge

A supplier in Johor Bahru was owed RM 38,000 on unpaid invoices from a wholesale buyer who had gone silent after partial payment.

Approach

A letter of demand was drafted citing each invoice and the amount outstanding. Selesai engaged the buyer directly once the letter was acknowledged, and a structured repayment arrangement was agreed.

Outcome

Full amount recovered in three instalments over six weeks. Matter resolved at Stage 01. No court proceedings required.

Timeline: 7 weeks | File closed: March 2025

Case 02 — Stage 02

Service Fee Debt — Suit and Garnishee

Challenge

An IT services firm was owed RM 115,000 in unpaid service fees. The debtor had acknowledged the debt in writing but made no payment after the demand stage with a prior firm.

Approach

Suit was filed in the Sessions Court. Given the written acknowledgement, an Order 14 summary judgment application was made and granted. Garnishee proceedings were initiated against the debtor's bank account.

Outcome

RM 115,000 plus partial costs recovered through garnishee. Total timeline from filing to recovery: 4.5 months.

Timeline: 4.5 months | File closed: February 2025

Case 03 — Stage 03

Corporate Debt — Winding-Up Demand

Challenge

A judgment was obtained against a company that had subsequently transferred its operating assets. Enforcement through writ of seizure was unlikely to produce a return.

Approach

After assessing the debtor's corporate position, a statutory demand was served under the Companies Act 2016. Selesai advised that winding-up was appropriate given the asset situation.

Outcome

The debtor company settled the full judgment sum within 21 days of statutory demand service to avoid the winding-up petition. File closed at demand stage of proceedings.

Timeline: 21 days post-demand | File closed: January 2025

Practice Statistics

Numbers from Our File Record

620+

Recovery files closed since founding

74%

Files resolved at demand stage without court proceedings

4.7

Average client satisfaction score (out of 5)

3

Enrolled practitioners, all dedicated to recovery work

Reach Our Office

Monday to Friday, 9:00 am – 5:30 pm. Saturday mornings until 1:00 pm.

73, Jalan Tebrau, Johor Bahru

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