Privacy Policy

1. Introduction

Selesai ("we", "us", "our") is a legal practice registered and operating in Malaysia, with our principal place of business at 73, Jalan Tebrau, 80300 Johor Bahru, Johor, Malaysia. We are committed to handling any personal data we receive in a manner that respects your privacy and complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy describes what personal data we collect, how we use it, and what rights you have in relation to it. It applies to personal data collected through our website at selesaia.info and through our engagement with clients and enquirers. Questions may be directed to [email protected].

2. Data We Collect

When you submit an enquiry or file assessment request through our website, we collect the following personal data:

• Full name
• Email address
• Phone number (where provided)
• Description of the claim or matter you wish to discuss
• Any additional information you include in your message

We also collect standard technical data through our website — including IP addresses, browser type, and pages visited — through analytics cookies where you have consented to their use. See our Cookie Policy for details.

If you engage us as a client, we will collect additional information relevant to the recovery matter, including information about third parties (debtors). That information is collected and held under the terms of our client engagement agreement.

3. How We Use Your Data

We use personal data for the following purposes:

• To respond to your enquiry and assess your file
• To communicate with you about any resulting engagement
• To comply with our legal and professional obligations as a legal practice
• To understand how our website is used, where analytics consent has been given

We do not use your personal data for direct marketing without your consent. We do not sell personal data to third parties.

4. Legal Basis for Processing

Under the PDPA 2010, we process personal data on the following bases:

• Consent — where you have submitted an enquiry form or agreed to analytics cookies
• Contract — where processing is necessary to perform an engagement agreement
• Legal obligation — where processing is required by law or our professional obligations
• Legitimate interest — for analytics and website improvement where proportionate and balanced against your interests

5. Data Retention

Enquiry data is retained for twelve months following the last contact unless an engagement is entered into. Client engagement files — including all correspondence, court documents, and file notes — are retained for seven years from the date the matter is closed, in accordance with professional obligations and applicable Malaysian law. After the applicable retention period, data is securely deleted.

6. Data Protection Measures

We take reasonable steps to protect personal data against unauthorised access, loss, or misuse. These include:

• Encrypted transmission for web-submitted data (HTTPS)
• Access controls restricting data to practitioners and staff with a need to access it
• Secure storage of physical correspondence and file records
• Internal protocols for handling file data and client confidences

7. Sharing of Data

We do not share your personal data with third parties except in the following circumstances:

• With courts, process servers, and relevant government bodies where required by the matter
• With analytics service providers under data processing terms and only where consent is given
• Where required by law or court order

8. Cookies

This website uses cookies. Essential cookies are used for basic site functionality and are always active. Analytics and preference cookies are only activated where you provide consent through our cookie consent modal. See our Cookie Policy for full details on cookie categories, purposes, and how to manage your preferences.

9. Your Rights

Under the PDPA 2010, you have the following rights in relation to your personal data:

• Access — to request a copy of the personal data we hold about you
• Correction — to request that inaccurate data be corrected
• Withdraw consent — to withdraw previously given consent to processing
• Objection — to object to processing in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may raise the matter with the Department of Personal Data Protection Malaysia.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

11. Children

Our services are directed at businesses and adults. We do not knowingly collect personal data from individuals under 18 years of age.

12. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will indicate the new effective date at the top of the page. Continued use of our website after a change constitutes acceptance of the revised policy.

13. Contact

For any data-related enquiry, contact:
[email protected]
Selesai, 73, Jalan Tebrau, 80300 Johor Bahru, Johor, Malaysia.